Your physical card usually takes around 4–5 days to be delivered, but there are times when the delivery service could be delayed. We advise you to wait a couple of days after the approximate delivery date, which you'll find in the app. Double-check your mailbox and check and check if a neighbour received on your behalf. If you still haven't received your card, you can tell us about it by tapping "No card yet". We will send a new card to you and block the previous one. In case the first card we sent to you arrives at some point, you won't be able to use it. You can distinguish the cards by the 4 digits you can find on your physical card and in the application. After we sent a new card, these numbers in your app will change.

Depending on your tariff it is available 1 free card re-issue within 6 or 12 months. For subsequent re-issues, the fee would be charged according to your tariff:

Vivid Prime

  • 1 free re-issue per 6 month
  • For each additional re-issue 20€

Vivid Standard

  • 1 free re-issue per 12 month
  • For each additional re-issue 10€
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