Some of the reasons for cancelled operations:

  • You had insufficient funds. You can check available balance of pocket in the app
  • An incorrect PIN. If you forgot the PIN, please change it (link to the article What should I do if I forget the PIN for my card?)
  • Incorrect card details (card number, expired date or CVC (Card Verification Code). Please, check it on the card details screen
  • Exceeded the monthly spending limit of this card. You can always increase it (link to the article How can I set a limit for a card?)
  • Your card is frozen. You can unfreeze the card in the app.
  • You used a contactless method (pay pass) for the first transaction at a terminal or ATM. You'll need to insert your card in the terminal or ATM for your first transaction and enter your PIN.
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