There might be a few reasons:

Incorrect PIN

If you enter a wrong PIN, you will receive a push notification. If you enter a wrong PIN for 3 times, the card will be blocked.

To unblock the card, select the card from the main screen, change the PIN and tap “Unfreeze”.

Previously frozen

You might have previously frozen your card and forgotten to unfreeze it.

To unblock the card, simply select the card from the main screen and tap “Unfreeze”.

Suspicious activity

It’s possible that we detected suspicious activity on your card and blocked it in order to protect your account.

To unblock your card, please reach out to us via chat for support.

Compliance reasons

Your account might have been blocked due to compliance reasons. If this is the case, your card was also blocked in the process. Some reasons for this might be that the tax information you have entered is incorrect or that you have a garnishment.

To unblock your card, access your Vivid account and select your card. You need to tap the “Freeze” button and then tap “Unfreeze”. If these actions didn’t solve the issue or the “Freeze” button is not available to you, open a chat with us to clarify your next steps.

Did you unfreeze your card and it got blocked again after making another transaction? The most common reason why it got blocked again is because the PIN was wrong. Please try to change your PIN and make sure your card is unblocked in the app before trying again. Also, make sure to confirm the transaction with the push notification. If you don’t confirm it, the card will be blocked for your security.

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