We’ve sent this to let you know that it appears that your device may be in compromised status, for example because it is jailbroken (jailbreak) or rooted.
Devices in this status can potentially put your financial and personal data at risk. As a result, we may restrict access to certain functionalities in the Vivid Money app.
In order to safeguard your personal and financial data, we recommend taking the following actions:
Restore the factory settings on your device yourself or contact an authorized service centre or manufacturer to restore the factory settings on the device.
Replace your device with a new one in factory settings and reinstall the Vivid Money application.