Please check which card you already have in the cards screen in the app:
If you see the purple metal card, it means you can order your first virtual card for free.
You can also order an additional card, fees will apply according to your current plan.
If you only have a virtual card, you can order your 1st metal card for free at any time.
If you would like to order a metal card, please follow these steps:
Open your Vivid Money app
Scroll all the way down to “Order new card”
Select the purple metal Card
Tap “order for free”
Confirm your address
After ordering your card, it will take around 7 days for it to arrive. You can check the estimated date of arrival on your card screen.
If the card didn’t arrive within that time frame, please refer to this article.
You can order a second card if you need to. The standard fee of €20 will apply.