Once your account has been successfully created, you will see a screen in the app showing the option to order your first physical card for free if you make an instant top-up for the amount indicated in the app. Otherwise, the delivery fee of €9.90 will apply for standard shipping. Just follow the instructions if you wish to order a card.

If you skipped that screen and would like to order a physical card, please follow these steps:

  • Open your Vivid Money app

  • Scroll all the way down to “Order new card”

  • Select the card you want to receive (Metal or Personalised card)

  • Tap “order for free”

  • Confirm your address

After ordering your card, you can check the estimated date of arrival on your card screen. You can check this table for further details regarding the delivery. You can check the estimated date of arrival on your card screen. If the card didn’t arrive within that time frame, please refer to this article.

You can order a second card if you need to. Please note that a €9.90 fee will apply for an additional Metal or Personalised card and a delivery fee of €9.90 for standard shipping.

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