Have you found an incorrect or fraudulent direct debit payment in your account? If so, we’ve got exciting news for you. Update your Vivid app version (1.71 or newer) and you’ll be able to return any direct debit which is not older than 56 (fifty six) days right from your smartphone.
To get the debited funds back, follow these steps:
1. Go to your timeline and tap on the transaction.
2. On the transaction details, tap “Report an issue” and then “Request refund”.
3. Type in the reason why the direct debit needs to be returned.
4. Tap “Send request” and the debited funds will appear in your balance right away.
Do you need to return more than one direct debit from the same merchant?
If so, you need to repeat the steps mentioned above with every transaction you wish to get your funds back.
Please note that this direct debit return feature doesn’t cancel any contract or subscription you may have with the merchant.