From now on, only our new customers opening an account from Italy will have an Italian account. That’s right, your IBAN will consist of 27 characters. The 2-letter country code IT, 24 digits and 1 letter as opposed to the 22-character German IBAN we were previously offering.

Did you open your Vivid Money account prior to 25 October 2021?

If so, your IBAN is German and all the new Pockets you create will have a German IBAN as well. At least for now. We’re working hard to offer the Italian IBAN to our existing customers.

We also want you to be aware that, if you decide to close your account with the intention of reopening it to get an Italian IBAN, this won't be possible due to technical limitations.

Therefore, we kindly ask you for your patience as we strive to make this option available to all our customers. We’ll keep you posted!

Are there any changes to the existing Terms and Conditions?

Yes, new Terms and Conditions for all our Italian residents will come into effect on January 15, 2022. No action is required from your side to accept the changes - they aren’t detrimental to you as a client and don’t have an impact on fees. Most of the changes in the updated T&Cs are minor legal adjustments as Vivid Services in Italy will be subject to Italian law.

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