Once your account has been successfully created, you will see a screen in the app showing the option to order your first personalised card for free if you make a €200 instant top-up. Otherwise, the delivery fee of €9.90 will apply for standard shipping. Just follow the instructions if you wish to order a card.
If you skipped that screen and would like to order a physical card, please follow these steps:
Open your Vivid Money app
Scroll all the way down to “Order new card”
Select the card you want to receive (Metal or Personalised card)
Tap “order for free”
Confirm your address
After ordering your card, you can check the estimated date of arrival on your card screen. If the card didn’t arrive within that time frame, please refer to this article.
If you’d like to have an additional physical card, the following fees will apply:
The issuing fee of €9.90
The delivery fee of €9.90 for standard delivery or €24.90 for express delivery. Kindly note that Metal cards are shipped only with express delivery.
Would you like to receive our Metal card?
Our stylish metal card is only available to our Prime customers via express delivery. If it’s your first card, we’ll issue it for free but the €24.90 fee will apply for the express delivery.