** Free up is disabled as of 24.08.2023. While this feature will no longer be accessible, any existing virtual repayment plans will continue until they are completed **
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Free up allows you to cover the cost of eligible past purchases with the balance or the overdraft of the Vivid Now account, and then set up a virtual repayment plan to get the interest reimbursed.

How many purchases can I have in my Free Up?

You can use Free Up as much as you like, as long as you have sufficient money in your Vivid Now account, either a credit balance or overdraft limit.

Be advised that Free Up payments aren’t eligible for cashback and the cashback received will be deducted from future cashback payments. Additionally, money transfers, foreign currency, traveller’s cheques, payment on invoice, quasi-cash, gambling and lottery purchases don’t qualify for Free Up.

Are there any fees associated with Free up?

A one-time fee of 2.5% of the total transaction amount will apply to any Free Up transaction, charged via direct debit.

Kindly note that if you receive a refund within 14 days from the date of the purchase, the 2.5% fee will be adjusted. If the refund is processed outside of this time frame, the fee remains unchanged.

How can I repay Free up transactions?

To get the most from Free Up you should follow the repayment plan set out for you. To ensure you don’t miss any repayments Vivid will offer you the option to set up timed orders for the repayment amount due.

Alternatively you can pay the outstanding amount from the repayment schedule partially, or in full from another Money pocket or via instant top-up. If you choose the latter, we won’t apply any limit for instant top-ups that go towards the repayment of your split payments debt regardless of your plan.

If you don’t meet the repayment schedule due date, where the overdraft has been used for Free up you’ll accrue interest at an annual rate (APR) of 14%* calculated on the entire outstanding balance.

*The available amount of the overdraft facility will depend on your creditworthiness whereas the annual percentage rate (APR) is 14%.