Cards and Accounts

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45 articles in this collection
Written by François, Diego, and Diego
Accounts

How can I top up my account?

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Written by François
Updated over a week ago

What’s an Instant top-up?

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Written by Diego
Updated over a week ago

What is top-up from a linked account?

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Written by Diego
Updated over a week ago

What is SafeConnect?

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Written by Diego
Updated over a week ago

Can I have the average annual balance of my current accounts for tax declaration?

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Written by Diego
Updated over a week ago

Is there a fee applied to my purchases made in currencies other than the Euro?

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Written by François
Updated over a week ago

What is a Live exchange rate?

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Written by François
Updated over a week ago

Are there any tax implications of exchanging currencies?

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Written by François
Updated over a week ago

Is the account information shared with SCHUFA or other credit agencies?

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Written by François
Updated over a week ago

What is a TAX identification number (TIN) and where can I find it?

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Written by François
Updated over a week ago

How did I end up with a negative balance?

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Written by François
Updated over a week ago

What should I do to reactivate my account after a negative balance appeared?

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Written by François
Updated over a week ago

What should I do if companies don’t accept my Vivid Money IBAN?

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Written by François
Updated over a week ago

How can I get my bank statements and trade confirmations?

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Written by Diego
Updated over a week ago

What is the RIB and where can I find it?

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Written by Diego
Updated over a week ago

What’s the maintenance fee?

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Written by Diego
Updated over a week ago

Why was my account suddenly blocked or closed?

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Written by Diego
Updated over a week ago

How do I leave Vivid?

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Written by Diego
Updated over a week ago
Cards

What’s DHL GoGreen express delivery method?

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Written by Diego
Updated over a week ago

What’s the DHL Express delivery method?

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Written by Diego
Updated over a week ago

When will I receive my card?

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Written by Diego
Updated over a week ago

Which images can I add to my personalised card?

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Written by Diego
Updated over a week ago

How do I order my first card?

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Written by François
Updated over a week ago

What type of card can I order?

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Written by François
Updated over a week ago

How can I order a physical card?

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Written by Diego
Updated over a week ago

Can I set limits for my cards?

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Written by François
Updated over a week ago

Where can I find my card details to make online purchases?

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Written by François
Updated over a week ago

Can I get new card details?

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Written by François
Updated over a week ago

What should I do when I receive my card?

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Written by François
Updated over a week ago

What should I do if I don't receive my card?

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Written by François
Updated over a week ago

What should I do if I lose my card?

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Written by François
Updated over a week ago

What should I do if my card has been captured by an ATM?

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Written by François
Updated over a week ago

How do I set/change the PIN for my card?

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Written by François
Updated over a week ago

What should I do if I forget my PIN?

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Written by François
Updated over a week ago

Why has a card operation been declined?

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Written by François
Updated over a week ago

Why could I be charged for more than I filled up at a gas station?

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Written by Diego
Updated over a week ago

Why is my card blocked and how can I unblock it?

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Written by François
Updated over a week ago

What are the limits for contactless payments?

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Written by Diego
Updated over a week ago

What should I do if my contactless payment is declined?

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Written by Diego
Updated over a week ago

How can I manage my card settings?

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Written by François
Updated over a week ago