Cards and Accounts

Where can I find my account details (IBAN)?

Written by François
Updated over a week ago

How do you charge me if I purchase abroad?

Written by François
Updated over a week ago

What is a Live exchange rate?

Written by François
Updated over a week ago

Are there any tax implications of exchanging currencies?

Written by François
Updated over a week ago

Is the account information shared with SCHUFA or other credit agencies?

Written by François
Updated over a week ago

What is a TAX identification number (TIN) and where can I find it?

Written by François
Updated over a week ago

How did I end up with a negative balance?

Written by François
Updated over a week ago

What should I do to reactivate my account after a negative balance appeared?

Written by François
Updated over a week ago

What should I do if companies don’t accept my Vivid Money IBAN?

Written by François
Updated over a week ago

What type of card can I order?

Written by François
Updated this week

How can I order a metal card?

Written by Leonard
Updated this week

How can I set a limit for a card?

Written by François
Updated over a week ago

How can I reset/disable the limit for my card?

Written by François
Updated over a week ago

Where can I find card details to pay online?

Written by François
Updated over a week ago

Can I get new card details?

Written by François
Updated this week

What should I do when I receive my card?

Written by François
Updated over a week ago

What should I do if I don't receive my card?

Written by François
Updated this week

What should I do if I lose my card?

Written by François
Updated this week

What should I do if my card has been captured by an ATM?

Written by François
Updated this week

How do I set/change the PIN for my card?

Written by François
Updated over a week ago

What should I do if I forget my PIN?

Written by François
Updated over a week ago

Why has a card operation been declined?

Written by François
Updated over a week ago

Why we sometimes block your card?

Written by François
Updated over a week ago

My card is blocked, what should I do to unblock it?

Written by François
Updated over a week ago

How can I manage my card settings?

Written by François
Updated over a week ago

Why did I receive a Metal card instead of a Standard card?

Written by François
Updated over a week ago

If I have a Metal card on a Vivid Standard plan, will I be able to order replacement Metal cards or additional Metal cards?

Written by François
Updated over a week ago

How can I top up my account?

Written by François
Updated this week

How to withdraw cash free of charge in Euro?

Written by François
Updated this week

How to withdraw cash free of charge in non-Euro currencies?

Written by François
Updated over a week ago

Can ATMs charge their own fees?

Written by François
Updated over a week ago