Cards and Accounts
39 articles in this collection
Written by François, Leonard, and Leo
Written by François, Leonard, and Leo
Apple Pay
How do I add my Vivid card to Apple Pay and Apple Wallet?
Written by François
Updated this week
Updated this week
What happens with Apple Pay when I block or reissue one of my Vivid Money cards?
Written by François
Updated this week
Updated this week
Accounts
Can I connect my account to PayPal?
Written by Leonard
Updated this week
Updated this week
How do you charge me if I purchase abroad?
Written by François
Updated this week
Updated this week
What is a Live exchange rate?
Written by François
Updated this week
Updated this week
Are there any tax implications of exchanging currencies?
Written by François
Updated this week
Updated this week
Is the account information shared with SCHUFA or other credit agencies?
Written by François
Updated this week
Updated this week
What is a TAX identification number (TIN) and where can I find it?
Written by François
Updated this week
Updated this week
How did I end up with a negative balance?
Written by François
Updated this week
Updated this week
What should I do to reactivate my account after a negative balance appeared?
Written by François
Updated this week
Updated this week
What should I do if companies don’t accept my Vivid Money IBAN?
Written by François
Updated this week
Updated this week
Where do I find my bank statements?
Written by Leonard
Updated this week
Updated this week
Where can I find my RIB?
Written by Leonard
Updated this week
Updated this week
Cards
What type of card can I order?
Written by François
Updated this week
Updated this week
How can I order a metal card?
Written by Leo
Updated this week
Updated this week
How can I set a limit for a card?
Written by François
Updated this week
Updated this week
How can I reset/disable the limit for my card?
Written by François
Updated this week
Updated this week
Where can I find card details to pay online?
Written by François
Updated this week
Updated this week
Can I get new card details?
Written by François
Updated this week
Updated this week
What should I do when I receive my card?
Written by François
Updated this week
Updated this week
What should I do if I don't receive my card?
Written by François
Updated this week
Updated this week
What should I do if I lose my card?
Written by François
Updated this week
Updated this week
What should I do if my card has been captured by an ATM?
Written by François
Updated this week
Updated this week
How do I set/change the PIN for my card?
Written by François
Updated this week
Updated this week
What should I do if I forget my PIN?
Written by François
Updated this week
Updated this week
Why has a card operation been declined?
Written by François
Updated this week
Updated this week
Why is my card blocked?
Written by François
Updated this week
Updated this week
Why could I be charged for more than I filled up at a gas station?
Written by Leonard
Updated this week
Updated this week
My card is blocked, what should I do to unblock it?
Written by François
Updated this week
Updated this week
I unfroze my card, and after the next transaction, it was blocked again. Why?
Written by Leo
Updated this week
Updated this week
What are the limits for contactless payments?
Written by Leonard
Updated this week
Updated this week
What should I do if my contactless payment is declined?
Written by Leo
Updated this week
Updated this week
How can I manage my card settings?
Written by François
Updated this week
Updated this week
Why did I receive a Metal card instead of a Standard card?
Written by François
Updated this week
Updated this week
If I have a Metal card on a Vivid Standard plan, will I be able to order replacement Metal cards or additional Metal cards?
Written by François
Updated this week
Updated this week
How can I top up my account?
Written by François
Updated this week
Updated this week