Cards and Accounts

How can I top up my account?

Written by François
Updated over a week ago

Where can I find my account details (IBAN)?

Written by François
Updated over a week ago

How do you charge me if I purchase abroad?

Written by François
Updated over a week ago

What is a Live exchange rate?

Written by François
Updated over a week ago

Are there any tax implications of exchanging currencies?

Written by François
Updated over a week ago

Is the account information shared with SCHUFA or other credit agencies?

Written by François
Updated over a week ago

The tax identification number and where to find it

Written by François
Updated over a week ago

What type of card can I order?

Written by François
Updated over a week ago

How can I set a limit for a card?

Written by François
Updated over a week ago

How can I reset/disable the limit for my card?

Written by François
Updated over a week ago

Where can I find card details to pay online?

Written by François
Updated over a week ago

Can I get new card details?

Written by François
Updated over a week ago

What should I do when I receive my card?

Written by François
Updated over a week ago

What should I do if I don't receive my card?

Written by François
Updated over a week ago

What should I do if I lose my card?

Written by François
Updated over a week ago

What should I do if my card has been captured by an ATM?

Written by François
Updated over a week ago

How do I set/change the PIN for my card?

Written by François
Updated over a week ago

What should I do if I forget my PIN?

Written by François
Updated over a week ago

Why has a card operation been declined?

Written by François
Updated over a week ago

Why we sometimes block your card?

Written by François
Updated over a week ago

How can I block my card?

Written by François
Updated over a week ago

My card is blocked, what should I do to unblock it?

Written by François
Updated over a week ago

How can I manage my card settings?

Written by François
Updated over a week ago

Why did I receive a Metal card instead of a Standard card?

Written by François
Updated over a week ago

If I have a Metal card on a Vivid Standard plan, will I be able to order replacement Metal cards or additional Metal cards?

Written by François
Updated over a week ago

How to withdraw cash free of charge in Euro?

Written by François
Updated over a week ago

How to withdraw cash free of charge in non-Euro currencies?

Written by François
Updated over a week ago

Can ATMs charge their own fees?

Written by François
Updated over a week ago