Cards and Accounts

42 articles in this collection
Written by François, Leonard, and Diego

Apple Pay

How do I add my Vivid card to Apple Pay and Apple Wallet?

Written by François
Updated over a week ago

Google Pay

How do I add my Vivid card to Google Pay?

Written by Leonard
Updated over a week ago

Accounts

How can I top up my account?

Written by François
Updated over a week ago

What’s an Instant top-up?

Written by Leonard
Updated over a week ago

What is top-up from a linked account?

Written by Leonard
Updated over a week ago

What is SafeConnect?

Written by Leonard
Updated over a week ago

Can I have the average annual balance of my current accounts for tax declaration?

Written by Diego
Updated over a week ago

Is there a fee applied to my purchases made in currencies other than the Euro?

Written by François
Updated over a week ago

What is a Live exchange rate?

Written by François
Updated over a week ago

Are there any tax implications of exchanging currencies?

Written by François
Updated over a week ago

Is the account information shared with SCHUFA or other credit agencies?

Written by François
Updated over a week ago

What is a TAX identification number (TIN) and where can I find it?

Written by François
Updated over a week ago

How did I end up with a negative balance?

Written by François
Updated over a week ago

What should I do to reactivate my account after a negative balance appeared?

Written by François
Updated over a week ago

What should I do if companies don’t accept my Vivid Money IBAN?

Written by François
Updated over a week ago

How can I get my bank statements and trade confirmations?

Written by Leonard
Updated over a week ago

What is the RIB and where can I find it?

Written by Leonard
Updated over a week ago

Cards

When will I receive my card?

Written by Leonard
Updated over a week ago

Which images can I add to my personalised card?

Written by Diego
Updated over a week ago

How do I order my first card?

Written by François
Updated over a week ago

What type of card can I order?

Written by François
Updated over a week ago

How can I order a physical card?

Written by Leonard
Updated over a week ago

Can I set limits for my cards?

Written by François
Updated over a week ago

Where can I find my card details to make online purchases?

Written by François
Updated over a week ago

Can I get new card details?

Written by François
Updated over a week ago

What should I do when I receive my card?

Written by François
Updated over a week ago

What should I do if I don't receive my card?

Written by François
Updated over a week ago

What should I do if I lose my card?

Written by François
Updated over a week ago

What should I do if my card has been captured by an ATM?

Written by François
Updated over a week ago

How do I set/change the PIN for my card?

Written by François
Updated over a week ago

What should I do if I forget my PIN?

Written by François
Updated over a week ago

Why has a card operation been declined?

Written by François
Updated over a week ago

Why could I be charged for more than I filled up at a gas station?

Written by Leonard
Updated over a week ago

Why is my card blocked and how can I unblock it?

Written by François
Updated over a week ago

What are the limits for contactless payments?

Written by Leonard
Updated over a week ago

What should I do if my contactless payment is declined?

Written by Leonard
Updated over a week ago

How can I manage my card settings?

Written by François
Updated over a week ago

Why did I receive a Metal card instead of a Standard card?

Written by François
Updated over a week ago

If I have a Metal card on a Vivid Standard plan, will I be able to order replacement Metal cards or additional Metal cards?

Written by François
Updated over a week ago

Cash withdrawal

How to withdraw cash free of charge in Euro?

Written by François
Updated over a week ago

How to withdraw cash free of charge in non-Euro currencies?

Written by François
Updated over a week ago

Can ATMs charge their own fees?

Written by François
Updated over a week ago