Cards and Accounts

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37 articles in this collection
Written by François, Leonard, and Leo
Cards

What type of card can I order?

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Written by François
Updated this week

How can I order a metal card?

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Written by Leo
Updated this week

How can I set a limit for a card?

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Written by François
Updated this week

How can I reset/disable the limit for my card?

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Written by François
Updated this week

Where can I find card details to pay online?

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Written by François
Updated this week

Can I get new card details?

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Written by François
Updated this week

What should I do when I receive my card?

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Written by François
Updated this week

What should I do if I don't receive my card?

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Written by François
Updated this week

What should I do if I lose my card?

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Written by François
Updated this week

What should I do if my card has been captured by an ATM?

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Written by François
Updated this week

How do I set/change the PIN for my card?

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Written by François
Updated this week

What should I do if I forget my PIN?

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Written by François
Updated this week

Why has a card operation been declined?

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Written by François
Updated this week

Why is my card blocked?

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Written by François
Updated this week

My card is blocked, what should I do to unblock it?

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Written by François
Updated this week

I unfroze my card, and after the next transaction, it was blocked again. Why?

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Written by Leo
Updated this week

What are the limits for contactless payments?

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Written by Leonard
Updated this week

What should I do if my contactless payment is declined?

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Written by Leo
Updated this week

How can I manage my card settings?

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Written by François
Updated this week

Why did I receive a Metal card instead of a Standard card?

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Written by François
Updated over a week ago

If I have a Metal card on a Vivid Standard plan, will I be able to order replacement Metal cards or additional Metal cards?

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Written by François
Updated this week

How can I top up my account?

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Written by François
Updated this week