Getting Started | Help center

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Getting Started

Getting Started

By François1 author14 articles

Where is Vivid available?

Why am I not able to download the app?

Setting up an account

What’s the V-Tag?

Why can’t I onboard when I select French residency?

How can I open an account?

Does Vivid Money offer accounts with an Italian IBAN?

Does Vivid Money offer accounts with a Spanish IBAN?

Why am I on the waiting list to open an account?

Why was my application to open an account rejected?

Verifying your identity

Why do I need to verify my identity?

How do I verify my identity?

Why does it take such a long time to get through the video interview for the verification process?

Which documents can I use to confirm my identity?

In which languages can I confirm my identity?