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Getting Started
Getting Started
François avatar
By François1 author16 articles
Where is Vivid available?
Why am I not able to download the app?

Setting up an account


How can I open an account?
Why can’t I onboard when I select French residency?
What’s the V-Tag?
Does Vivid Money offer accounts with an Italian IBAN?
Does Vivid Money offer accounts with a Spanish IBAN?
Why am I on the waiting list to open an account?
Why was my application to open an account rejected?
What’s device monitoring and how does it contribute to fraud prevention?
What are the different legal entities providing your services within Vivid?

Verifying your identity


Why do I need to verify my identity?
How do I verify my identity?
Why does it take such a long time to get through the video interview for the verification process?
Which documents can I use to confirm my identity?
In which languages can I confirm my identity?
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