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Getting Started
Getting Started
Where is Vivid available?
Why am I not able to download the app?
Setting up an account
What’s the V-Tag?
Why can’t I onboard when I select French residency?
How can I open an account?
Does Vivid Money offer accounts with an Italian IBAN?
Does Vivid Money offer accounts with a Spanish IBAN?
Why was my application to open an account rejected?
Verifying your identity
Why do I need to verify my identity?
How do I verify my identity?
Why does it take such a long time to get through the video interview for the verification process?
Which documents can I use to confirm my identity?
In which languages can I confirm my identity?