Vivid offers two different plans for their customers to choose from: Vivid Standard and Vivid Prime. The Prime plan is our premium membership, available for just €9.90 per month as a monthly account management fee and brings all these benefits:
Possibility to order our stylish purple metal card (delivery fee is applicable)
Premium chat support with our dedicated customer care experts after your interaction with Leela (this service is only available Monday to Friday from 8:00 to 20:00 CET).
Up to 15 Money Pocket accounts with separate SEPA-eligible IBAN that can be shared with other Vivid customers (Shared Pockets).
Commission-free investments in cryptocurrencies with the Crypto 2.0 Pocket, offered by Vivid Digital S.r.l.
Up to €1,000 per month in instant top-ups.
Free worldwide cash withdrawals of up to €1,000 per month (when withdrawing at least €50).
Over 100 different currencies to choose from.
Free issuance for your first virtual card and up to 5 free card details reissue per month.
Lower FX mark-up fee for your trades with the Invest Pocket
Do you want to experience what Vivid Prime has to offer?
Having all the perks mentioned above is just a few taps away! Right after setting your account passcode, tap “Start using Prime” and then tap “Confirm”. That’s it!
If you want to change to the Standard plan after the free trial, remember to opt-out from the Prime plan in the app.
Can I switch plans or cancel the Prime plan?
Sure you can! If you are a Standard customer, you can go Prime by accessing the “Plan” section in the app. You will see your current plan and you will have the option to change your plan by tapping “Join Vivid Prime”.
Do you want to cancel? Just go to the Plan section in your profile and tap “Downgrade”. Remember to close unused Money Pockets and Shared Pockets when downgrading to Standard, as they may incur charges and could be closed by Solaris SE if you exceed the allowed maximum for Standard users. Your access to the Prime plan will end as per the date stated and you won’t be charged going forward.
*For a comprehensive list of all fees pertaining to the management of your Prime account and other fees associated with your bank account provided by Solaris SE within the Vivid App, please tap here.