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How can I contact Vivid?
How can I contact Vivid?
François avatar
Written by François
Updated over a week ago

There are different ways to reach out to us and we’ll be happy to assist you no matter what your questions are!

Our chatbot support is available to all our customers 24/7. Leela, our chatbot assistant, will handle your queries and requests after you select the topic that you need help with. In cases where it is required, a dedicated customer care specialist will assist you directly to ensure your needs are met (this service is only available Monday to Friday from 8:00 to 20:00 CET).

If you have a Prime account, you’ll also have access to premium chat support with our dedicated customer care experts after your interaction with Leela (this service is only available Monday to Friday from 8:00 to 20:00 CET).

On top of that, you can also fill in this form in the following circumstances to get assistance from us:

  • You’re experiencing difficulties accessing your account

  • You’ve got questions about data privacy

  • You’re reaching out to us as a third party or organisation

Do you need to block your card urgently? If so, please refer to this article and give us a call immediately on:

  • +493091734840, from Germany or any other country.

  • +33186655810, from France

  • +34919012821, from Spain

  • +390294754209, from Italy

If you’d like to open an account and have some questions, check out this section in our Help Center. Should you encounter any issue while creating your account, please fill in this form.

We’d also like to remind you to keep your app updated in order to stay on top of our most recent changes and news.

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