You can open a chat right from the Vivid app by following these steps:

  1. Log in the app

  2. Tap the speech bubble icon on the top-right corner

  3. Scroll down and then tap “Chat with us”

We’ll be happy to assist you via chat from Monday to Saturday from 8:00 to 23:00.

Alternatively, you can fill in this form in the following circumstances:

  • You’re experiencing difficulties to access your account

  • You’ve got questions about data privacy

  • You’re reaching out to us as a third party or organization

Questions and requests submitted through the form will be answered within 2 business days.

If you’d like to open an account and have some questions, check out this section in our Help Center. Should you encounter any issue while creating your account, please fill in this form.

We’d also like to remind you to keep your app updated in order to stay on top of our most recent changes and news.

Did this answer your question?