What’s a cash top-up?
François avatar
Written by François
Updated over a week ago

No more waiting to start spending! If you live in Germany or Spain and you’ve got the latest version of the Vivid app, you can now top up your Vivid account making cash deposits in a wide range of supermarkets and health and beauty retailers.

What do I need to do?

Log in your Vivid app and follow these steps:

  1. Tap + in the main screen and add the amount of your top-up.

  2. Choose: “Deposit cash in stores”.

  3. The app will generate a barcode which is available only for 1 hour.

  4. Allow the app to access your location and select a store from the in-app map to make the cash top-up.

  5. Go to the store and show the cashier the barcode from the app and hand in the corresponding amount of the deposit.

  6. The top-up will show in your timeline within 2 minutes!

Do you want or need to make the cash deposit in a different store? Don’t worry, the barcode is not linked to a particular shop. Just find another store on the in-app map to make the cash deposit.

If you wish to cancel the cash top-up, you simply need to delete the barcode.

How often can I top up my account with cash?

Regardless of your plan, the minimum amount of the cash top-up is €50 and there’s a 24-hour limit of €999.99. You can top-up your account using this feature up to a maximum of €999.99 every 7 consecutive days.

Our Prime customers can top-up up to €100 per month* for free using this feature. To any additional cash deposit, we’ll apply a fee of 1.5% of the total of their cash top-up. If you’re a Prime customer, your free cash top-up monthly limit is €100. If you top up €350, the 1.5% fee will only apply to the exceeding amount, €250.

The fee of 2.5% of the total of the cash top-up will apply if you’re a Standard customer to any top-up you make using this feature.

*30 days rolling from the starting date of the plan. You can check the starting date of your plan by accessing your profile in the app and tapping “Plan”.

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