All Collections
Cards and Accounts
How can I top up my account?
How can I add my Vivid account to third party banking apps?
Where can I find my account details (IBAN)?
Is there a fee applied to my purchases made in currencies other than the Euro?
What’s the exchange rate for purchases made in a currency other than the Euro?
What’s a cash top-up?
Are there any tax implications of exchanging currencies?
What is a TAX identification number (TIN) and where can I find it?
Is the account information shared with SCHUFA or other credit agencies?
How did I end up with a negative balance?
What should I do to reactivate my account after a negative balance appeared?
What should I do if companies don’t accept my Vivid Money IBAN?
What is the RIB and where can I find it?
Where can I find my account details (IBAN)?
How can I get my bank statements and trade confirmations?
Can I have the average annual balance of my current accounts for tax declaration?
What is top-up from a linked account?
What is SafeConnect?
What’s an Instant top-up?
How can I close or delete a card?
How do I order my first card?
What’s the difference between debit and credit cards?
Why did I get a push notification about a purchase I made long ago?
How can I dispute a transaction with my Vivid card?
What type of card can I order?
Can I set limits for my cards?
Where can I find my card details to make online purchases?
Can I get new card details?
What should I do when I receive my card?
What should I do if I don't receive my card?
What should I do if I lose my card?
What should I do if my card has been captured by an ATM?
How do I set/change the PIN for my card?
What should I do if I forget my PIN?
Why has a card operation been declined?
Why is my card blocked and how can I unblock it?
How can I manage my card settings?
What should I do if my contactless payment is declined?
What are the limits for contactless payments?
Why could I be charged for more than I filled up at a gas station?
When will I receive my card?
Which images can I add to my personalised card?
How do I order my first card?
What’s the DHL Express delivery method?