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Cards and Accounts
Cards and Accounts
51 articles in this collection
Written by
François
Accounts
How can I add my Vivid account to third party banking apps?
Written by
François
Updated over a week ago
How can I top up my account?
Written by
François
Updated over a week ago
What’s changing with the new terms and conditions?
Written by
François
Updated over a week ago
Where can I find my account details (IBAN)?
Written by
François
Updated over a week ago
Is there a fee applied to my purchases made in currencies other than the Euro?
Written by
François
Updated over a week ago
What’s the exchange rate for purchases made in a currency other than the Euro?
Written by
François
Updated over a week ago
What’s a cash top-up?
Written by
François
Updated over a week ago
Are there any tax implications of exchanging currencies?
Written by
François
Updated over a week ago
What is a TAX identification number (TIN) and where can I find it?
Written by
François
Updated over a week ago
Is the account information shared with SCHUFA or other credit agencies?
Written by
François
Updated over a week ago
How did I end up with a negative balance?
Written by
François
Updated over a week ago
What should I do to reactivate my account after a negative balance appeared?
Written by
François
Updated over a week ago
What should I do if companies don’t accept my Vivid Money IBAN?
Written by
François
Updated over a week ago
What is the RIB and where can I find it?
Written by
François
Updated over a week ago
Where can I find my account details (IBAN)?
Written by
François
Updated over a week ago
How can I get my bank statements and trade confirmations?
Written by
François
Updated over a week ago
Can I have the average annual balance of my current accounts for tax declaration?
Written by
François
Updated over a week ago
What is top-up from a linked account?
Written by
François
Updated over a week ago
What is SafeConnect?
Written by
François
Updated over a week ago
What’s an Instant top-up?
Written by
François
Updated over a week ago
What’s the maintenance fee?
Written by
François
Updated over a week ago
Cards
What’s the difference between debit and credit cards?
Written by
François
Updated over a week ago
Why did I get a push notification about a purchase I made long ago?
Written by
François
Updated over a week ago
How can I dispute a transaction with my Vivid card?
Written by
François
Updated over a week ago
What type of card can I order?
Written by
François
Updated over a week ago
Can I set limits for my cards?
Written by
François
Updated over a week ago
Where can I find my card details to make online purchases?
Written by
François
Updated over a week ago
Can I get new card details?
Written by
François
Updated over a week ago
What should I do when I receive my card?
Written by
François
Updated over a week ago
What should I do if I don't receive my card?
Written by
François
Updated over a week ago
What should I do if I lose my card?
Written by
François
Updated over a week ago
What should I do if my card has been captured by an ATM?
Written by
François
Updated over a week ago
How do I set/change the PIN for my card?
Written by
François
Updated over a week ago
What should I do if I forget my PIN?
Written by
François
Updated over a week ago
Why has a card operation been declined?
Written by
François
Updated over a week ago
Why is my card blocked and how can I unblock it?
Written by
François
Updated over a week ago
How can I manage my card settings?
Written by
François
Updated over a week ago
What should I do if my contactless payment is declined?
Written by
François
Updated over a week ago
What are the limits for contactless payments?
Written by
François
Updated over a week ago
Why could I be charged for more than I filled up at a gas station?
Written by
François
Updated over a week ago
When will I receive my card?
Written by
François
Updated over a week ago
Which images can I add to my personalised card?
Written by
François
Updated over a week ago
How do I order my first card?
Written by
François
Updated over a week ago
What’s the DHL Express delivery method?
Written by
François
Updated over a week ago
Cash withdrawal
How to withdraw cash free of charge in Euro?
Written by
François
Updated over a week ago
Can I withdraw cash from my Vivid account in stores?
Written by
François
Updated over a week ago
How to withdraw cash free of charge in non-Euro currencies?
Written by
François
Updated over a week ago
Can ATMs charge their own fees?
Written by
François
Updated over a week ago
How to withdraw cash free of charge in Euro?
Written by
François
Updated over a week ago
Apple Pay
How do I add my Vivid card to Apple Pay and Apple Wallet?
Written by
François
Updated over a week ago
Google Pay
How do I add my Vivid card to Google Pay?
Written by
François
Updated over a week ago