Can't remember your password? No worries, you can easily reset it by following the steps below:
Open your Vivid App and tap on “Can’t log in?”
Select “Forgot password?” under the password field.
We’ll send you a confirmation code to your email address. Once you’ve received it, simply enter it on the screen shown in the app.
Introduce a new password and tap on “Continue”.
We recommend that you use a strong and unique password to protect your account. If you suspect any fraudulent activity, please refer to this article.
Once the password has been updated successfully, you’ll see a confirmation screen on your app. You're all set!
Are you not receiving the confirmation code?
Sometimes the email with the code may take a moment to arrive, so we kindly ask you to be patient and wait a few minutes. We also recommend you to make sure you are viewing the correct mailbox address and to check your spam folder as well.
If after waiting a while you still haven't received it, please contact us here and we’ll be happy to help you.