Adding funds to your Vivid account was never this easy! You can now top up your account in 6 different ways.
Just start by accessing your app and tapping "+" in the main screen or in a pocket to add money to your account. Enter the amount you want to top up and choose any out of these 6 methods:
1. Instant Top Up: Top up your Vivid account by Card, Apple Pay, or Google Pay. This is simple and instant. If you want to use this method, follow these steps:
Select “Link your card”, “Apple Pay” or “Google Pay”.
Confirm the amount of your top up.
For the first top up using this feature there is a €100 minimum and €1000 maximum limit regardless of your plan (Standard or Prime). Then, the minimum amount of the top up is €100. Our Standard users can top up their accounts up to a total of €200 per month and Prime users up to a total of €1000 per month.
(The month is calculated by the start date of your current plan - you can check this by clicking on your profile and then “plans”)
If you choose “Link your Card'', enter the card number, expiry date and CVV code. Then confirm the payment at the other bank’s end via 3DS or SMS. You can even save your details for future top ups to be even faster and more convenient.
If you are topping up your account using Apple Pay or Google Pay, there’s no need to add any additional details. Just authorise the payment using your phone’s code or the face recognition and fingerprint features. In order to use this top-up method, the card linked to your Apple Pay or Google Pay has to have been issued in the European Economic Area (EEA).
If the transaction is successful, the amount will be credited to the pocket you chose right away.
2. SEPA and SWIFT: Use your bank account details (IBAN and BIC) from any of your pockets in the pocket details section to receive a bank transfer. Copy your details from your Vivid Money app and initiate a SEPA or SWIFT transfer from your other bank.
3. Link your other bank account(s) to Vivid. To do this and initiate a transfer, just follow these steps:
Tap “Link your bank account”
Choose your bank
Enter your bank account details (IBAN)
Confirm the amount and bank details in our app, this will then take you to your other bank’s app to confirm the transfer
Confirm the transfer in your other bank’s app/online banking environment
After having successfully added your other bank account to your Vivid account, in the future you can skip this step and just choose your previously added account.
After successfully initiating a transfer, the money will arrive in your Vivid account within 1-2 business days (please note that weekends aren’t business days).
4. Request money from another Vivid user following these instructions:
Go to payments
Type in the amount you want to request
Choose your contact
Confirm the request
5. Transfer money from your PayPal account:
Go to My wallet.
Click Transfer Money.
Click Transfer to your bank.
Select the bank account where you want to deposit the amount withdrawn, then click Continue.
Enter the amount and click Next.
Review your transfer and click Transfer Now.
6. Cash top-up: Our newest feature currently only available to our German customers. Top up your Vivid account by making cash deposits on a wide range of shops:
Tap "+" in the main screen to add money to your account
Add the amount.
Regardless of your plan (Standard or Prime), the minimum amount of the cash top-up is €50 and there’s a 24-hour limit of €999.99. You can top-up your account using this feature up to a maximum of €999.99 every 7 consecutive days. If you’re a Standard user, a fee of 2.5% will apply to every top up you make using this feature. Our Prime users can top up their accounts up to a total of €200 per month for free*, then we’ll apply the 1.5% fee to their cash top-up when exceeding these limits. During August only, we are offering a special promotion to make cash deposits completely free for all of our Standard and Prime customers.
Select "Deposit cash in stores".
The app will generate a barcode.
Choose a store from the map to make the deposit.
Go to the store, show the barcode to the cashier and hand in the money.
Read more about the cash top-up here.