Payments and Transfers

53 articles in this collection
Written by François

Why did my transaction get suspended and what can I do?

Written by François
Updated over a week ago

Transfer money between pockets

How do I transfer money between pockets?

Written by François
Updated over a week ago

How long do transfers between pockets take?

Written by François
Updated over a week ago

Vivid transfer

What is Vivid transfer?

Written by François
Updated over a week ago

How long will the transfer take?

Written by François
Updated over a week ago

What if the owner of the phone number isn't a Vivid client?

Written by François
Updated over a week ago

What's the message field for in transfers by phone number?

Written by François
Updated over a week ago

Why do I need to confirm every transfer?

Written by François
Updated over a week ago

How can I transfer money to Vivid customers in non-Euro currencies?

Written by François
Updated over a week ago

What if a recipient doesn’t have the currency available in their pocket?

Written by François
Updated over a week ago

Bank transfer

How long will a transfer by IBAN take?

Written by François
Updated over a week ago

What IBAN can I enter?

Written by François
Updated over a week ago

Why do I need to enter a recipient name?

Written by François
Updated over a week ago

What's the message field for in SEPA transfers?

Written by François
Updated over a week ago

Why do I need to confirm every transfer?

Written by François
Updated over a week ago

How can I transfer money?

Written by François
Updated over a week ago

SEPA vs. SWIFT Transfers

Written by François
Updated over a week ago

What is a SEPA money transfer?

Written by François
Updated over a week ago

Which countries support SEPA transfers?

Written by François
Updated over a week ago

Standing orders

How do I set up a standing order?

Written by François
Updated over a week ago

How do standing orders work?

Written by François
Updated over a week ago

Where can I find information about a standing order?

Written by François
Updated over a week ago

How do I change the details of a certain standing order?

Written by François
Updated over a week ago

Can I delete a standing order?

Written by François
Updated over a week ago

Scheduled payments

What's a scheduled payment?

Written by François
Updated over a week ago

How do I set up a scheduled payment?

Written by François
Updated over a week ago

How do scheduled payments work?

Written by François
Updated over a week ago

Can I delete a scheduled payment?

Written by François
Updated over a week ago

SEPA Direct Debit

What is SEPA Direct Debit?

Written by François
Updated over a week ago

How do I set up a SEPA Direct Debit payment?

Written by François
Updated over a week ago

How can I get a refund for a SEPA Direct Debit payment?

Written by François
Updated over a week ago

How can I get a refund for a SEPA Direct Debit payment?

Written by François
Updated over a week ago

Can I return a direct debit from the app?

Written by François
Updated over a week ago

Planned payments

What's the Planned payments section?

Written by François
Updated over a week ago

What can I do with standing orders?

Written by François
Updated over a week ago

What can I do with scheduled payments?

Written by François
Updated over a week ago

What can I do with SEPA Direct Debit?

Written by François
Updated over a week ago

Money requests

What is a money request?

Written by François
Updated over a week ago

How do I create a money request?

Written by François
Updated over a week ago

How many recipients can I add?

Written by François
Updated over a week ago

What do I do if I enter the number of a Vivid client but the app says that I can't request money from a non-client?

Written by François
Updated over a week ago

What is Split the bill?

Written by François
Updated over a week ago

How to split the bill?

Written by François
Updated over a week ago

Where can I find my money request?

Written by François
Updated over a week ago

I've received a money request, what should I do? (relevant for Vivid customers)

Written by François
Updated over a week ago

Can I cancel a money request that I created?

Written by François
Updated over a week ago

What happens when I send a money request to friends who aren’t Vivid customers yet?

Written by François
Updated over a week ago

What happens after the request has been paid?

Written by François
Updated over a week ago

What happens if the link is missed or lost?

Written by François
Updated over a week ago

General

How long do incoming transactions take?

Written by François
Updated over a week ago

When will I receive money if it was sent during the weekend or on a bank holiday?

Written by François
Updated over a week ago

How do I confirm my online purchase?

Written by François
Updated over a week ago

Can I transfer money to my Vivid account if I don’t have a Euro account?

Written by François
Updated over a week ago