Help center
Go to Vivid Help
Deutsch
English
Español
Français
Italiano
All Collections
Payments and Transfers
Payments and Transfers
53 articles in this collection
Written by
François
Why did my transaction get suspended and what can I do?
Written by
François
Updated over a week ago
Transfer money between pockets
How do I transfer money between pockets?
Written by
François
Updated over a week ago
How long do transfers between pockets take?
Written by
François
Updated over a week ago
Vivid transfer
What is Vivid transfer?
Written by
François
Updated over a week ago
How long will the transfer take?
Written by
François
Updated over a week ago
What if the owner of the phone number isn't a Vivid client?
Written by
François
Updated over a week ago
What's the message field for in transfers by phone number?
Written by
François
Updated over a week ago
Why do I need to confirm every transfer?
Written by
François
Updated over a week ago
How can I transfer money to Vivid customers in non-Euro currencies?
Written by
François
Updated over a week ago
What if a recipient doesn’t have the currency available in their pocket?
Written by
François
Updated over a week ago
Bank transfer
How long will a transfer by IBAN take?
Written by
François
Updated over a week ago
What IBAN can I enter?
Written by
François
Updated over a week ago
Why do I need to enter a recipient name?
Written by
François
Updated over a week ago
What's the message field for in SEPA transfers?
Written by
François
Updated over a week ago
Why do I need to confirm every transfer?
Written by
François
Updated over a week ago
How can I transfer money?
Written by
François
Updated over a week ago
SEPA vs. SWIFT Transfers
Written by
François
Updated over a week ago
What is a SEPA money transfer?
Written by
François
Updated over a week ago
Which countries support SEPA transfers?
Written by
François
Updated over a week ago
Standing orders
How do I set up a standing order?
Written by
François
Updated over a week ago
How do standing orders work?
Written by
François
Updated over a week ago
Where can I find information about a standing order?
Written by
François
Updated over a week ago
How do I change the details of a certain standing order?
Written by
François
Updated over a week ago
Can I delete a standing order?
Written by
François
Updated over a week ago
Scheduled payments
What's a scheduled payment?
Written by
François
Updated over a week ago
How do I set up a scheduled payment?
Written by
François
Updated over a week ago
How do scheduled payments work?
Written by
François
Updated over a week ago
Can I delete a scheduled payment?
Written by
François
Updated over a week ago
SEPA Direct Debit
What is SEPA Direct Debit?
Written by
François
Updated over a week ago
How do I set up a SEPA Direct Debit payment?
Written by
François
Updated over a week ago
How can I get a refund for a SEPA Direct Debit payment?
Written by
François
Updated over a week ago
How can I get a refund for a SEPA Direct Debit payment?
Written by
François
Updated over a week ago
Can I return a direct debit from the app?
Written by
François
Updated over a week ago
Planned payments
What's the Planned payments section?
Written by
François
Updated over a week ago
What can I do with standing orders?
Written by
François
Updated over a week ago
What can I do with scheduled payments?
Written by
François
Updated over a week ago
What can I do with SEPA Direct Debit?
Written by
François
Updated over a week ago
Money requests
What is a money request?
Written by
François
Updated over a week ago
How do I create a money request?
Written by
François
Updated over a week ago
How many recipients can I add?
Written by
François
Updated over a week ago
What do I do if I enter the number of a Vivid client but the app says that I can't request money from a non-client?
Written by
François
Updated over a week ago
What is Split the bill?
Written by
François
Updated over a week ago
How to split the bill?
Written by
François
Updated over a week ago
Where can I find my money request?
Written by
François
Updated over a week ago
I've received a money request, what should I do? (relevant for Vivid customers)
Written by
François
Updated over a week ago
Can I cancel a money request that I created?
Written by
François
Updated over a week ago
What happens when I send a money request to friends who aren’t Vivid customers yet?
Written by
François
Updated over a week ago
What happens after the request has been paid?
Written by
François
Updated over a week ago
What happens if the link is missed or lost?
Written by
François
Updated over a week ago
General
How long do incoming transactions take?
Written by
François
Updated over a week ago
When will I receive money if it was sent during the weekend or on a bank holiday?
Written by
François
Updated over a week ago
How do I confirm my online purchase?
Written by
François
Updated over a week ago
Can I transfer money to my Vivid account if I don’t have a Euro account?
Written by
François
Updated over a week ago